Refund policy

We want you to be happy with your purchase from Nexa Souq. If there's a problem with your order, we're here to help.

7-Day Return Window
You can request a refund or replacement within 7 days of receiving your order, but only in the following cases:

• Damaged product — the item arrived broken, defective, or otherwise damaged.
• Wrong item received — the product you received is not what you ordered.

Requests made after 7 days from delivery, or for reasons outside the two cases above, will not be eligible for a refund.

How to Request a Refund
Contact us within 7 days of delivery with your order number and clear photos of the damaged or incorrect item. We'll review your request and get back to you with the next steps.

Refund Method
Once your claim is approved, your refund will be processed back to your original payment method, or as store credit / replacement, depending on what you prefer and product availability. For Cash on Delivery orders, refunds will be arranged directly with you.

Exceptions
We are not able to offer a refund or exchange for change of mind, incorrect size chosen by the customer, or items damaged due to misuse after delivery.

Contact Us
If you have any questions about our refund policy, please contact us at nexasouq.com@gmail.com.